Frequently Asked Questions

 

 
 
Q. What is a diaper cake?

A. A diaper cake is a great gift for new and expectant mothers but is NOT edible. Our cakes are made from fan styled tiers of nappies stacked upon one another similar to the tiers of a wedding cake. Our nappy cakes range in size from one to three tiers. Each cake also contains other items that are essential during the first few months of the baby’s arrival.

 

Q. What kind of nappies are used in your nappy cakes?

 A. We take pride in offering you a superb product. We use Huggies nappies only.

 

Q. What kind of products are used in your nappy cakes?

 A. We use high quality products and well known baby brand names such as baby gund, carters, tiny little tots, nici and spot. We source majority of our products locally and confirm that all baby bottles, teethers and pacifiers are all purchased right here in Australia from Coles, Target or Kmart. 

 

Q. What if I don't know whether the baby is a girl or boy?

A. We stock a range of newborn cakes which can be used by both boys and girls. Just choose the 'NB' option.

 

Q. What if I don't know when I'm going to see the baby or how big the baby is?

A. It is best to buy the Infant size if you are in doubt. Our 'newborn' collection is suitable for babies between 0-6 weeks and our 'infant' collection is suitable for babies between 6 wks to 6 mths! We also offer the 'crawler' range for some of our cakes on request.

 

Crawler diapers are used for babies between 6-9 mths. You can contact us via our 'About us - Contact' page.

 

Q. Will the cake look exactly like in the product image?

A. As each cake is individually hand made, no cake is identical to another. Although the product images are intended as a guide only, we try to keep the cake looking as much as possible like the product image or better! :) However,  at times we may have to substitute the 'ingredients' such as wraps or facecloths with similar ones of equivalent or greater value when there are product changes or stock delays. We may also have to change the 'decorations' such as the colour of the ribbon or flowers to ensure they match the wrap.  

 
Q. How are the diaper cakes held together?

A. Our diaper cakes are carefully constructed and packed. The tiers are often held together by a baby bottle or onesie. We make sure our nappy cakes are sturdy enough to withhold shipping but easy enough to dismantle.

 

We do not use any items that could be deemed hazardous like pins, wires or staples for most of our cakes. If we do, we state clearing on the 'information sheet' attached to each cake to take precaution when unpacking the cake.

 
Q. How will the mum-to-be know whats in the cake?

A. Each cake comes with an information sheet that tells the mum-to-be whats in the cake and how to take care of all the items. 

 
Q. Do the products in the cake come with original packaging?

A. Although all the products used in our cakes are brand new, we often have to take the items out of their original packaging to 'bake' the cake. However, we have taken great care in reprinting all the care instructions for each product used in baking that particular cake.

 

Q. Are your cakes pre-­made?

A. Your diaper cake is created as soon as your order is received. Our cakes are all individually handcrafted. Some items are subject to availability. If an item is out of stock or does not meet our quality standards a substitution may be necessary. Substitutions will be of equivalent or greater value.

 

Q. Do you make custom cakes?

A. Yes we do! Our cakes are made to order, and we are happy to do special requests. We can source alternative ingredients to add a personal touch to your cake. This can include anything from baby singlets to chocolates, something special for Mum, perhaps something else for Dad. If you're not sure, just contact us and we will be glad to help with your request and provide some inspiration. Please note that depending upon your requirements and imagination, we may take an extra day or two getting all the ingredients together for your custom cake.

 

Q. Is your checkout process secure?

A. Yes, definitely. We use PayPal for online transactions.

 

Q. What does 'available on request' mean'?

A. Some of the 'ingredients' are out of stock and you should get in touch with us to find out when we anticipate the cake can be made. There may be a delay of up to 3 weeks. 

 

Q. How long will it take for my nappy cake to arrive once I have placed my order?

A. As each of our cakes are 'freshly baked' it will take 2-3 business days to make. Once the cake has been made, it will be ready for pick up or sent via Australia Post.

 

Deliveries to metropolitan Perth will generally be made 2-3 business day after the cake has been sent. Deliveries to other capital cities are usually made within 4-5 days of being dispatched from our 'bakery' with regional deliveries taking a little longer. You will be provided with a tracking number once the cake has been sent via Australia Post.

 

If you require an urgent delivery please contact us on 0401 376 625 for further information.

 

Q. Do you ship internationally?

A. No, at this time we only ship to an Australian address.

 

Q. What methods of payment do you accept?

A. We accept VISA, MasterCard and American Express. You may also use PayPal if desired.

 

Q. What is your return and refund policy?

A. Bundle of Joy warrants that each product is sold free of defects. Damaged goods must be advised by phone or email within 7 days of receipt otherwise no claims will be accepted. Please choose carefully as all our cakes are sold on a no refund basis, unless proven to have been damaged or faulty. Our return policy is to exchange, refund or replace any item that is faulty or damaged and accepted by us.